Cancellation policy

Some items in our store may be offered to you as a subscription. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to pause, cancel or change your subscription, you can do it at any time. You can manage your subscriptions here https://vex.coffee/a/subscriptions/manage/
If you cancel your subscription no further payments will be taken and any orders you have already payed for will be fulfilled.
See our returns policy for more details on returns and refunds.

Once a subscription payment has been taken coffee is ordered especially for your order from our roaster partners, due to this supply chain we are unable to refund subscription payments.