Shipping Policy

Last updated: 4 September 2026

At Vex Coffee, we want your coffee to arrive fresh, safely packaged and ready to enjoy. Here’s everything you need to know about our shipping.

UK Shipping

We currently ship Vex Coffee orders across the United Kingdom.

Coffee Subscriptions

Your Vex Coffee subscription is dispatched once per month.

Subscription boxes are usually sent during the first week of each month, with the exact dispatch date depending on the monthly box and our roasting partners.

Once your order has been dispatched, you’ll receive a confirmation email. Delivery will typically take 2–4 working days after dispatch.

Please note that delivery times can occasionally be affected by weekends, bank holidays, postal delays or circumstances outside our control.

One-Off Orders

One-off coffee orders are normally dispatched within 2 working days of your order being placed.

Once dispatched, delivery typically takes 2–4 working days.

Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase.

Subscription customers: Delivery is included in the subscription price unless otherwise stated.

One-off orders: Any applicable delivery charge will be shown at checkout.

Delivery Address

Please make sure your delivery address is correct when placing your order.

If you provide an incorrect or incomplete address and your order is returned to us, we may need to charge an additional delivery fee to resend it.

If you realise you have entered the wrong address, please contact us as soon as possible at hello@vex.coffee. We’ll do our best to update it before your order is dispatched.

Delayed or Missing Orders

If your order hasn’t arrived within the expected delivery window, please get in touch with us at hello@vex.coffee.

We’ll investigate the delivery and, where appropriate, work with the delivery provider to locate your order.

Please allow a reasonable amount of time for postal delays before an order is considered lost.

Damaged Orders

We take care when packing your coffee, but occasionally parcels can be damaged during transit.

If your order arrives damaged, please contact us at hello@vex.coffee as soon as possible and include photographs of the damaged packaging and products.

We’ll assess the issue and arrange an appropriate replacement or refund where applicable.

Freshness

We work with independent specialty coffee roasters to ensure the coffee included in Vex Coffee boxes is freshly roasted.

Because coffee is a fresh product, we recommend storing your beans in an airtight container or their original packaging, away from direct sunlight, heat and moisture.

International Shipping

At this time, Vex Coffee only ships within the UK.

If you’re outside the UK and would like to order Vex Coffee, please contact us at hello@vex.coffee and we’ll let you know if we’re able to help.

Contact

If you have any questions about your delivery, please contact us:

Vex Coffee
Email: hello@vex.coffee

We’re always happy to help.