Frequently asked questions
What makes you different from other subscription based coffee services?
We are hugely passionate about both coffee and sustainability. We will always handpick and trial any coffee that we send out to ensure we are happy with each months products before you receive anything. We will only ever work with roasters who share our vision of long term sustainability.
We have taken a lot of time to source the perfect packaging that is recycled, recyclable and is the perfect size for 2 bags of coffee as to keep any waste to an absolute minimum. (And our box design is super cool, so you wont want to throw them away after).
What's the difference between the espresso and filter roast types?
Some coffees are better as an Espresso and some are better for filter. We will choose your coffee depending on your preferences.
Both boxes can be whole bean or your grind of choice.
You can of course use filter coffee in an Espresso machine. It's totally up to you!
We also might sometimes find a great omniroast which is delicious for both filter and espresso.
Will the coffee be fresh?
Of course! All the coffees that we send out will be roasted to order.
How fresh is too fresh?
Before brewing your freshly roasted coffee, it's important to let it rest so the flavours can fully develop. We suggest waiting 6 to 14 days from the roast date, which is printed on the bag. Brewing is a personal experience, so feel free to experiment and discover the resting time that best suits your taste.
How much coffee is in a box?
Each box contains 2 bags of coffee.
Usually each bag will be 250g, however occasionally roasters will offer slightly larger or slightly smaller bags (at least 200g).
Do you offer ground coffee?
All coffee will be available in both whole bean and ground options. You can choose your preferred grind when ordering on our site. For Kickstarter backers, we'll reach out to confirm your preference for how you'd like your coffee delivered. If we don't hear back, we'll assume you'd like it as whole bean.
What countries do you ship to?
Our subscriptions are currently available only within the UK and European Union.
Is postage included in the monthly price?
Yes! We have included UK delivery into the simple monthly payment for UK.
Extra charges will apply for European Union countries.
Am I tied into anything when I subscribe?
Absolutely not. You can change or cancel your subscription at any time.
What does 'giveaways' mean?
Each month we will do giveaways for our subscribers. Could be extra coffee, brewing accessories or even an espresso machine. We want to continue to thank you for being involved in our journey.
What is the difference between subscription and gift?
A subscription is an ongoing item that will continue until you decide to cancel it. A gift is a one off payment for a set number of months that you can send to a friend or loved one.
What do you call a sad coffee?
Depresso!